Shipping Information

WITHIN SINGAPORE (Q Express)

FREE SHIPPING
Delivery generally takes around 2-4 working days once dispatched.

INTERNATIONAL (DHL, FEDEX or ARAMEX)

FREE GLOBAL SHIPPING for all items over US$70.
* OUR QUILTS FROM OUR HOME COLLECTION WILL HAVE A SHIPPING CHARGE OF US$30 FOR EACH QUILT.
Any items below US$70, there is a US$10 shipping charge.
Generally takes around 8-10 working days for delivery once dispatched. **Pending any COVID-19 related delays. Due to limited international flights and challenged delivery services during global Pandemic, International customers may experience delays outside the normal estimates. Maisha Concept is not able to control the delivery time frame once we have dispatched to a 3rd party Courier service.

 

I live overseas, will I be charged import duties?

All countries have different rules and regulations regarding taxes, duties and customs regulations. Our free shipping does not include any taxes or duties which may be applied by customs at your destination country. These are beyond our control and every country is different. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

 

Who is delivering my package?

Once Maisha Concept has packaged & dispatched your order, we work with 3rd party shipping companies who are able to deliver your package to you wherever you are in the world. Q Express will deliver all Singaporian orders. DHL, FedEx or Aramex will be responsible for delivering all international packages. If you check your tracking email, it will have the logo of the company responsible for delivering your package to you. If you require further delivery updates, please contact the shipping company directly.
Once items have been shipped they become the property and responsibility of the purchaser. Refunds or replacements will not be given for products that are missing, stolen or damaged in transit. It is the customer's responsibility to liaise with relevant postal service.

 

How can I track my order?

Once dispatched, you will be sent an email from Maisha Concept with your tracking number and a link to click to track the status of your order and estimated delivery. With this link you are free to track your parcel at your own convenience, at any time using the online tracking service.

COVID-19 SHIPPING

Within Singapore, our delivery lead times have not been affected. However International orders may experience more delays and can take longer to arrive than normal. We thank you in advance for your understanding during these challenging times.
If you have any concerns about your parcel, please contact the courier service directly, using the tracking information we have provided you with, so they may assist you.