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Pre-order Items

Normally all pre-order items are disptached out 4-6 weeks after the order is placed. Please note that due to the pandemic / COVID-19 there might be further delays which are outside of our control.
**Please note that if you are ordering an item that is on Pre-Order AND an item that is currently in stock, your order will not be shipped until all items in your order are ready to be dispatched. If you would like your 'In Stock' item sent immediately, please place 2 separate orders for the items.

I have changed my mind, can I cancel my pre-order?
Pre- purchased items may be cancelled within 24 hours from time of original purchase for a refund. After 24 hour hours, no cancellations will be accepted.

Can I change a size or colour after I've ordered?
We are not able to change a size in your pre-purchase order once you have placed it. You may request to cancel the order for a full refund. This will allow you to jump online and purchase the desired style separately. Cancellation requests must be within 24 hours of time of purchase.

I would like to order one item 'in stock 'and one item pre-order. Can I have them sent separately and still receive the free shipping?
No. If you are ordering an item that is on Pre-Order AND an item that is currently in stock, your order will not be shipped until all items in your order are ready to be dispatched. If you would like your 'In Stock' item sent immediately, please place 2 separate orders for the items.

Can I return my pre-order?
Pre-orders purchased at full recommended retail price are able to be returned as per the conditions of our standard returns policy. Please check our “Returns on Full Priced Items” conditions over on our Returns page.

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