Shipping & Returns

AREA	SERVICE	SHIPPING TIMES IN BUSINESS DAYS (Monday – Friday)	SHIPPING COSTS (USD)
Singapore	Courier	Next business day	$5
Singapore	Registered Mail	Between 3 to 4 working days	$0
Rest of World	Standard Shipping	Between 7 to 14 days	$10
Rest of World	Express Shipping	Between 3 to 5 days	$25
Rest of Asia	Standard Shipping	Between 4 to 5 days	$3
Rest of Asia	Express Shipping	Between 2 to 3 days	$7

 

Typically you are not charged customs and duties upon delivery. However, if your country's customs and duties necessitate this practice of upon-delivery charging, Maisha Concept does not cover those customs and duties charges. 

Our carriers only deliver between 9am and 6pm, and may require a signature on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card advising you on re-shipping / collection.

 

Our Returns Policy

If for any reason you need to make a return, please let us know by emailing rakhee@maishaconcept.com within 7 working days from the date of which you received the item(s).  

To return your item(s), ship them to:

Maisha Concept 

8 Draycott Park #13-05 

Draycott 8, Singapore, 259404 

You will have to bear the delivery costs back to Maisha Concept HQ.

Your return must be received within 30 days from the date you receive your shipment for a full refund of the cost of the item/s. Refunds will take 14 days to process, from the date we receive your returned item's. The refund will be processed with the same payment mode used for the order.

To process your return refund, we need your item(s) to be in new and unused condition, with all original tags attached, and original packaging included. 

Sale items will not be refunded.

NOTE: For Hygiene reasons, we can't refund earrings. Thanks for understanding!